Accessibility

Special Needs Contact Information

The Essar Centre is a fully accessible facility. If you need any further information or to request the use of a facility wheelchair escort for an event please contact the Essar Centre Box Office at 705-759-5251 ext. 2.

Accessible Seating

Accessible seating is located throughout the building; location availability is dependent on the specific event and stage location. 
 
Wheelchair accessible seating for guests is available in various areas of the concourse of the Essar Centre depending on the type of event. Designated areas are as follows: Sections 103, 105, 108, 111, 113, 115, 118, and 119.
 
For guests with limited mobility, we will do our best to accommodate any special requests. When purchasing your tickets, please inform your ticket seller of any special needs you may have that require accommodations.
 
If you need any further information please contact the Essar Centre Box Office at 705-759-5251 ext. 2.

Unannounced Patrons on the Night of an Event

Guests who need accessible seating, but did not purchase tickets in an accessible area, will be accommodated to the best of our ability. If possible please call ahead and speak with Nicole Mosley/Christina Periard at 705-759-5254.

Companion Seating

One adjacent companion spot is available for purchase with every accessible seat purchased.

Entrances & Elevators

The main entrance at Gate A is fully accessible by ramp and a designated VIP/Accessibility entrance is available below Gate A. The elevator at this entrance will provide guests access to all three levels of the facility. 

Guest Services Kiosk

Guest services is located at the top of Section 105. Our staff is pleased to respond to all guest inquiries and suggestions.
 
Services provided include the following:
  • Reuniting lost patrons
  • Transportation information
  • Emergency assistance
  • Hearing assistive devices (for some shows)
  • Ticket inquires 
  • Collecting lost and found items
  • Storing wheelchairs/strollers

Facilities 

All washroom facilities at the Essar Centre are wheelchair accessible. In addition, accessible family service washrooms are located on the event and concourse. Baby changing tables are conveniently located in the family service washrooms.

Hearing Assistance Devices 

Hearing assistance devices are available free of charge at the Guest Services Kiosk for some shows. You will be asked to leave your credit card or photo identification as a deposit. Arrangements can be made in advance by calling the Essar Centre Administration Office at 705-759-7751.

Service Animals

All service animals are welcome. Please notify your ticket seller at the time of purchase if an aisle seat is required for your service animal.

Concessions 

All concession stands are at an accessible height and each has a designated aisle for guests with wheelchairs.